Terms and Conditions
Forget Me Not Sympathy Gifts is committed to respecting your privacy. All information collected during the sales process is stored securely.
The information about you we collect is for two reasons. Firstly to enable us to process your order and second to provide quick and convenient contact with you to ensure we give you the best service possible.
We will not email you in the future and we will not distribute or share your information with any third parties for any reason.
Forget Me Not does not handle on line payments directly. We direct you to Pay Pals secured site to manage on line payments on our behalf. Pay Pal is a leading provider of secure on line payments world wide. All exchange of information between Pay Pal and Forget Me Not sympathy gifts is encrypted. To pay by this method choose the pay pal option as your form of payment at the checkout page.
To pay via direct deposit, place your order online and select the direct deposit option as your form of payment at the checkout. This will then give you an Order Number and our bank details for you to make the deposit. Be sure to quote your Order Number as your reference number when making the transfer.
If you are not comfortable paying online, you can either fax or phone your credit card details to us. Place your order online and select the phone/fax option at the checkout as your form of payment. This will give you an Order Number and our contact details.
Forget me not is happy to accept other forms of payment such as cheque and money order. To use these alternative methods of payment please contact us so we can discuss which payment method best suits you. Please note gifts cannot be shipped until your payment has been cleared.
We Deliver Australia wide only. We currently do not deliver overseas.
For your order to be despatched on the same day, you will need to place your order by 11a.m. Western Standard Time.
Where possible we use express post satchels to send orders, if your purchase will not fit in an express post bag we use Australia standard post. When using Australia standard post, parcels that are delivered within the Perth metropolitan area please allow 1- 2 business days, deliveries to a country location within WA allow 2-4 business days and deliveries interstate please allow 2-10 business days. If the size of your purchase allows, we will send your purchase in an express post bag.
There are no deliveries on weekends or public holidays.
Delivery is included in the cost of gifts purchased, a breakdown of these charges is shown in the product description of each gift, so you know exactly what your purchase cost will be before reaching the checkout.
Please remember, though we may have our own urgency for delivery to take place and to express our condolences, grief is a long arduous road and it is OK to receive a condolence gift a week or two, even months after the death has occurred, sometimes your gift will be better received at this time….after the flowers and cards have stopped.
RETURNS AND EXCHANGE POLICY
Please choose your gifts carefully but if for any reason the gift you have purchased is not appropriate or you are not satisfied please contact us within 14 days to arrange for its return. We will be happy to exchange or refund minus freight and shipping charges. Please note gifts must be returned in their original and unused condition.
All care is taken when packing to ensure gifts are delivered undamaged, in the event gifts are received damaged please contact us as soon as possible to arrange for a replacement to be delivered. Please note damaged gifts must be returned to us before a replacement can be sent.
The content of this website is for information purposes only. Whilst every effort has been taken to ensure accuracy of the information on this website it is not intended to replace the advice of a qualified health care professional. Forget Me Not sympathy gifts does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website.
The information on this website is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of the content.
This website may provide links to external websites. These websites are not under the control of Forget Me Not sympathy gifts. Forget Me Not sympathy gifts makes no representation concerning the content of these sites, or links they make to other sites.
The use of this site is at your own risk. When using this site, the transmission of data may be out of the control of Forget Me Not sympathy gifts. Accordingly, Forget Me Not sympathy gifts assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Forget Me Not sympathy gifts website.